Language: English
Short Description: The Medical Administrative Assistant Program prepares learners for high?demand administrative roles in healthcare settings such as physician offices, clinics, hospitals, and outpatient facilities. As the U.S. healthcare system continues to grow in size and complexity, skilled medical administrative professionals are essential to patient care operations. This program provides comprehensive instruction in medical office procedures, professional communication, ethics and law, medical terminology, insurance billing and coding basics, medical records management, and practice finance administration.
Instructor Description: This course provides students with qualified support professionals to guide them through their learning experience. The student support team is available to answer any questions a learner may have including questions on course content, course material, certifications, and registration or enrollment questions. Support advisers also monitor the progress of learners to ensure training retention and program advancement.
Certification: Upon completion, learners are eligible to sit for the Certified Medical Administrative Assistant (CMAA) certification offered by the National Healthcareer Association (NHA).
Requirements
All required reference materials are provided with this program. Technical requirements:
Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended
Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader
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Lesson 1
Module 1: Healthcare Systems and the Medical Office
Overview of the healthcare industry
Roles and responsibilities of the medical administrative assistant
Module 2: Professionalism, Ethics, and Medical Law
Interpersonal skills and professional conduct
Medical ethics, legal issues, and compliance
Module 3: Medical Terminology
Core medical terms used in healthcare administration
Terminology for documentation and communication
Module 4: Office Communication and Scheduling
Telephone techniques and patient communication
Appointment scheduling and office workflow
Module 5: Medical Records and HIPAA
Medical records management
Confidentiality, HIPAA, and patient rights
Module 6: Insurance Billing and Coding Basics
Health insurance coverage concepts
Billing, coding, and reimbursement fundamentals
Module 7: Financial and Practice Management
Medical office finances
Billing, collections, accounting, and budgeting
Module 8: Technology and Career Development
Technology in the healthcare office
Career readiness and professional advancement
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