: This course prepares frontline managers to use coaching as a powerful leadership tool to improve performance, engagement, and collaboration. Learners explore practical coaching techniques, the differences between coaching and mentoring, and proven frameworks such as the GROW model. Emphasis is placed on emotional intelligence, active listening, SMART goal setting, and effective follow?up to support employee growth and organizational success.
: Upon completion, learners are eligible for 2 CEU hours through ATD/HRCI/SHRM.
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Lesson 1
Module 1: The Role of Coaching in Frontline Management
Module 2: Coaching vs. Mentoring
Module 3: Emotional Intelligence and Coaching Effectiveness
Module 4: Identifying Coaching Needs and Opportunities
Module 5: Coaching Frameworks and Models
GROW Model
Module 6: Goal Setting and Active Listening
SMART Goals
Active Listening Skills
Module 7: Monitoring Progress and Providing Feedback
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